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[SOLVED] Windows 7 Ultimate 64-bit random freezes

L

last1devil

Member
Joined
Jun 19, 2014
Posts
12
Location
Spain
Hi!
I'm new here.
I have made a custom PC with the following configuration:

Motherboard: Asrock 970 Extreme3 R2.0
CPU: AMD FX Series FX-6300 3.5Ghz 6X
CPU Cooler: Cooler Master Hyper TX3 EVO
RAM: G.Skill Ripjaws X DDR3 1866 PC3-14900 4 modules. 8GB total
GPU: Sapphire R9 270X Dual-X 2GB GDDR5

Hard disk 1: Samsung 840 Evo SSD Series 120GB SATA3 this is where operating system is installed
Hard disk 2: SAMSUNG HN-M101MBB 1024GB multimedia storage
Hard disk 3: SAMSUNG HD320KJ multimedia storage and some steam games are installed there

Windows random freezes especially when using web browsers, doesen't matter what browser, it does the same thing using IE, Firefox or Chrome.
It freezes entirely for about 10 - 15 seconds and the HDD led is not blinking. I have never got a BSOD.

If you have any idea how to solve this please help me!
P.S. Sorry for my English!
 
Has this problem been happening since day 1?

Did the CPU come packaged with an AMD supplied cooler? Did you apply a proper layer of TIM (thermal interface material) between the CPU and heatsink? What are your temps?

You say "especially with browsers". So it happens at other times (that is, when not accessing the Internet) too?

If overclocking, stop until this is resolved.

If me, I would make sure my temps are good. Then I would probably pull 1 pair of RAM sticks and run with just the other pair and see what happens.
 
Yes the problem happened since day 1!
I replaced the standard cooler with this Cooler Master Hyper TX3 EVO . I applied enough TIM on the CPU.

It happens only while browsing internet and browsing files on hard disks, no matter which hard disk. It never happens on tasks like playing games, photoshop, viewing movies.
I'm not adept of overclocking, al clocks are the standard ones.

My temps are the following:Screenshot - 6_20_2014 , 9_03_58 PM.png

I updated the UEFI version to the latest version from Asrock website to see what happens now. Ill keep you informed!
Thank you for your quick reply!
 
I applied enough TIM on the CPU.
Click to expand...
Enough??? Understand the most efficient transfer (conduction) of heat occurs with direct metal-to-metal contact of the mating surfaces. The purpose of TIM is to fill ONLY the microscopic pits and valleys in the mating surfaces to push out (replace) any trapped, insulating air. Any excess TIM is IN THE WAY and counterproductive to the heat transfer process. Therefore, in some cases, too much TIM is worse than no TIM at all!

So, you want thorough coverage across the CPU die, but you also want as thin a layer of TIM as possible.

That said, it is all about heat and your screen shot indicates that heat is not a problem here - a good thing. At least with your CPU. Note it is the case's responsibility to ensure there is enough cool air "flowing" through the case to exhaust any generated heat - not just by the CPU, but the chipset, RAM and graphics too. The CPU HSF assembly need only toss the CPU's heat into that flow. And while low temps are essential, lower temps does NOT automatically mean better performance, or longer life.

I replaced the standard cooler with this Cooler Master Hyper TX3 EVO
Click to expand...
A $20 cooler? IMO, (besides voiding your warranty - if it came with an AMD OEM cooler) you replaced a superior OEM cooler with an inferior aftermarket cooler! Not a good thing!

It is CRITICAL to understand that both Intel and AMD provide excellent cooling solutions with their CPUs (this in spite of what many may think or try to convince us). They have to as they are the ONLY coolers that are warrantied to protect their CPUs for 3 years. No aftermarket cooler warranty covers the CPU!

Also, note the orientation of that CM cooler. It blows sideways, not down. Motherboard designers intentionally cluster heat sensitive and heat generating devices around the CPU socket so they can take advantage of the "expected" CPU fan's flow patterns.

Again, your CPU temps are fine so no harm done. But what about your "system" (chipset) temps?

It happens only while browsing internet and browsing files on hard disks, no matter which hard disk. It never happens on tasks like playing games, photoshop, viewing movies.
Click to expand...
I am not sure that is telling us anything. I say that because [modern, advanced] games, photoshop and viewing movies are all fairly disk intensive tasks.

Let's hope the BIOS update fixes it. Keep us posted.
 
After two days with the latest BIOS version it seems that the problem is solved. Now everything works smothly.
I learned something from you guys! Thank you!
 
Great! Let's hope it stays sorted out.

I learned something from you guys! Thank you!
Click to expand...
I come here to share what I've learned over the years before it fades away. I keep coming back because as a bonus, I learn something new all the time. A good thing! :)
 
Today the freezing problem started again. No additional software or hardware has been installed.
I noticed in Google Chrome that on the status bar appear: Waiting for cache...
And the whole system freezes.
 
Hi,

Please download the MGADiag tool and run it. When it opens, press continue and wait. When the screen changes, press copy. Post the results in your next post. Note: Please select (highlight) all of the MGADiag report that you pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted.

Regards,
Stephen
 
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {171B37EB-4C2B-40E8-8A57-3B6378EFB03B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{171B37EB-4C2B-40E8-8A57-3B6378EFB03B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2123046867-3133326238-364080589</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.60</Version><SMBIOSVersion major="2" minor="7"/><Date>20140605000000.000000+000</Date></BIOS><HWID>391C3207018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7601.17514


Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7601.0000-1682014
Installation ID: 003703895955941373733885075902205172101436767235265844
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/3/2014 10:19:31 PM


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAln0mUZBSiGoQM8AIGkhU8gSaBt+Km+iCYhN2Mg==


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW
  BGRT			ALASKA		A M I
  SLIC			HPQOEM		SLIC-WKS
 
Hello last1devil

Where about did you get your copy of Windows? The version that you have relates to the OEM version which is provided to HP Computers on purchase.

Did you purchase this from the computer shop where you obtained all your parts? From another seller or illegally?

Thanks
 
The copy of Windows is downloaded from Microsoft Website and the license is from a previous PC. A HP Pavillon Mediacenter PC.
 
OEM Licenses are not transferable between computers - ever.

You have an Activation Exploit installed in an attempt to bypass activation/validation requirements - which of itself renders the installation in breach of licensing rules and therefore counterfeit.

The OEM_SLP Key in use is valid ONLY on an HP computer which has the proper SLIC table installed in the BIOS by the manufacturer.

You need to reformat and reinstall using genuine media and Key.
 
OEM Licenses are not transferable between computers - ever.
Click to expand...
Concur. That's the legal side - and one of the "terms of use" in the License Agreement you agreed to abide by when you originally continued to use the software on the first machine.

But not only that, many OEM software is "branded" - that is, it has been modified by the OEM distributor to only work on their products. So besides the illegal use of the software issue, it becomes a technical issue as well.

I agree with Noel - you need to start over with a new Windows license, or use one of the many free and capable variants of Linux.
 
Actually the second machine is a upgrade of the first one. I have no idea if there is any exploit to bypass the activation process, but if you say so, there may be. I'm not the one who made the system installation.
If I have to buy a new product key, it is worth to pass to Windows 8?
 
it is worth to pass to Windows 8?
Click to expand...
Windows 7 is already nearly 5 years old! W8 is more secure than W7 and that is reason alone to go with it. But it is also faster and more likely to support current and future hardware to support you further into the future.

Actually the second machine is a upgrade of the first one.
Click to expand...
If the "upgrade" included a new motherboard, then a new Windows license should have been purchased it for because a new motherboard is considered a new computer. And considering the function of the "mother"board, that makes sense. The only Windows license that is transferable to a new motherboard or computer is a full retail license. But they are rarely ever, if ever installed on factory built systems.
 
Digerati said:
it is worth to pass to Windows 8?
Click to expand...
Windows 7 is already nearly 5 years old! W8 is more secure than W7 and that is reason alone to go with it. But it is also faster and more likely to support current and future hardware to support you further into the future.
Click to expand...
I agree.

Windows 8 is different to Windows 7, there is no denying that. It'll take you a little while to get used to the new Start screen, but spend a few minutes organising it and getting familiar with it, and you'll soon be using Windows 8 as well as you were before. I do prefer some things in 7, but for the majority of things, I prefer W8 now. The performance improvements are very noticeable and unless you have a strong reason to stay with 7, I would recommend 8.

-Stephen
 
What people tend to forget is the Windows 7 will be supported until 2019 (at least).

My take is simply that if your hardware is appropriate (e.g. touch-screen) then Windows 8 is a very good OS.
Without the touch-screen, it is rather a steep learning-curve before the machine becomes really user-friendly.
 
I am not suggesting anyone dump Windows 7 on their current computers. I still have it on several systems here. It is an excellent OS.

But what I am saying is, if you are upgrading an old computer with a new motherboard, or buying or building a new computer with today's hardware, then put today's OS on it. Not something that is already pushing 5 years old, does not support the latest "industry standard" hardware security features, or performance features.

This is totally different than refusing to upgrade (like me) from XP to Vista. Windows 8 is not today's Vista. Just as W7 is not XP.

I am sorry, Noel, but your suggestion that Windows 8's touch screen support carries that much weight is just not the way it is, at least not with "PCs". Notebooks and handhelds are for another topic. If that is your main objection, then note touch screen support is just another HID - human interface device among many - to include the traditional keyboard and mouse support that the vast majority of "PC" users prefer with W8. Entering text in a Word doc or forum reply is still much easier with a keyboard and mouse, and likely will be until computers can read our minds. In fact, most apps used by PC users just aren't that touch screen friendly. Windows 8 is, but we typically spend our time in applications.

If the complaint with Windows 8/8.1 is primarily the Windows 8 "metro" style Start Page and user interface (UI), then check out Start8. Start8 brings back the familiar W7 Start Orb and Start Menu and lets you boot directly to the Windows Desktop instead of the Windows 8 "Start Screen" that so many people dislike. Then W8 works and looks and feels almost exactly like the familiar W7. It cost $5 (after a 30-day trial period), but it is well worth it IMO. And, even at just $5, it has the "polished feel" I expect from a paid product that may not be seen in some free alternatives.

Yes, MS screwed up by jamming the new UI down our throats and a lot of backtracking has already happened to appease desktop users, with more to come. That said, I do know many Windows 8 users who, unlike me, pushed through the learning curve, and sooner than they expected, actually got used to using the new UI - just as we all have done many times in the past, not just for Windows, but our favorite browsers, email programs, word processors, or even forum software. And now they actually like it.

Since I use Start8 and have W8 look and feel like W7, I cannot deny the Luddite in me. I do like the status quo. So again, I am not suggesting anyone go out and upgrade their old computers to W8. But if you are going to buy new, buy new.

An interesting TechRepublic article just came out today: When will the Windows Start Menu return?
 
Last edited:

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